Conversation Analytics: See How Your AI Is Really Doing

Your AI assistant is working hard—but how do you actually know how well it’s performing?

That’s where conversation analytics comes in.

This feature takes all the interactions your users have with the AI and turns them into simple, visual reports. You’ll know exactly how helpful your assistant is, how many users it’s interacting with, and how satisfied people are with the responses.

It’s like having a dashboard that shows you, in real time, how well your support is doing—without reading through hundreds of messages.

📊 See AI Performance at a Glance

At the center of the dashboard is a pie chart that shows:

• How many users were satisfied with the response

This chart is always available and updates automatically as new data comes in.

It helps you instantly understand:

• What percentage of users are getting the answers they need

• How often the AI is hitting the mark

• Whether your assistant is truly helpful—or just answering for the sake of it

📈 Weekly Trends at a Glance

Alongside the pie chart, you’ll see two line charts, updated weekly:

1. User Messages – Total number of messages sent by users

2. Conversations – Number of full conversations handled by the assistant

These charts give you visibility into usage trends:

• Is engagement growing?

• Are you getting more support requests over time?

• Which weeks are your busiest?

It’s perfect for tracking growth, spotting traffic spikes, or understanding user behavior across different times of the year.

🚀 Why This Is Useful

Here’s why this matters—whether you’re a product owner, support lead, or business decision-maker:

1. You can prove impact
   Show real numbers on how much your AI is helping users.
2. You can improve performance
   If your AI starts missing the mark, you’ll catch it early and fix things before users get frustrated.
3. You save time and guesswork
   No need to manually read through dozens of chats to know how things are going.

Knowing your AI assistant is active is one thing , knowing it’s actually helping your users is another. With built-in conversation analytics, you get the full picture of: how many people it’s talking to, how often it’s successful, and how satisfied users really are. It’s simple and it gives you the insight you need to improve, grow, and trust that your assistant is doing its job every single day.