Privacy policy
1. Taavia’s Commitment to User Data Protection
- All user data is securely stored and encrypted on Taavia’s servers.
- No data will be shared with third parties without user consent or a valid legal order.
- Taavia employs advanced security standards to protect user data.
Compliance with Meta & Instagram Data Policies Taavia uses the Instagram Graph API to facilitate communication between businesses and their customers. We only collect and process data (such as user handles and message content) that is necessary to provide our AI-based support services.Data Storage: Meta Platform Data is stored securely and is only kept for as long as necessary to provide the service.Data Usage: We do not use data obtained from Meta for profiling, advertising, or selling to third parties.User Control: Users can request the deletion of their integrated Instagram data at any time by contacting [email protected] or disconnecting the app through their Facebook settings.
Data Deletion RequestsIf you wish to delete your data associated with Taavia, you may:Send an email to [email protected] with the subject “Data Deletion Request”.Disconnect the Taavia App from your Facebook Business Integrations settings. Upon request, we will delete all Meta Platform Data within 30 days, except where retention is required by law.
2. Conditions Under Which Taavia May Disclose User Information
A) Legal Orders or Requests from Authorities
- If a court or official judicial authority issues a valid legal order requesting information, Taavia is obligated to comply.
- These requests may involve criminal investigations, civil lawsuits, online fraud, and cyber offenses.
B) Prevention of Crimes and Security Threats
- If user data contains evidence of a crime, security threat, or violation of criminal laws, Taavia reserves the right to provide the necessary information to relevant authorities.
- This includes cyberattacks, terrorism threats, money laundering, and other organized crimes.
C) Protecting User Security and Taavia’s Infrastructure
- If malicious activities, hacking attempts, system breaches, or service disruptions are detected, user data may be disclosed for legal follow-up.
- If a user violates the rights or privacy of other users, Taavia reserves the right to take appropriate action to protect others.
D) Compliance with Financial, Tax, and International Regulations
- To comply with financial, tax, and anti-money laundering (AML) regulations, Taavia may disclose necessary information upon formal requests from regulatory authorities.
- This includes oversight agencies, banks, and financial crime investigation units.
E) Official Requests in International Matters
- If Taavia operates in regions subject to international regulations, it may disclose user data in accordance with global data protection laws and formal requests from relevant bodies.
- This includes international cooperation on cybersecurity and legal treaties between countries.
3. User Notification in Case of Data Disclosure
- Taavia strives to inform users about legal requests regarding their data unless prohibited by law.
- Whenever possible, users will be notified before their data is disclosed and will have the opportunity to object.
- 📌 Important Notes:
- Taavia does not sell user data to third parties for advertising or commercial purposes under any circumstances.
- All legal requests must be processed through official and legal channels.
- Any disclosure of information will comply with GDPR, data protection regulations, and other international standards.
4. Taavia's Compliance with GDPR Regulations
- Transparency in Data Usage: Users are clearly informed about how their data is collected, processed, and used.
- Right to Access and Correct Data: Users have the right to request access to and correction of their personal data.
- Data Security: Data encryption and multi-factor authentication methods are employed in accordance with GDPR security standards.
- No Sale of Data to Third Parties: User data is never sold for advertising or commercial purposes.
- Disclosure of Data Only in Legal Circumstances: User data will only be disclosed to legal authorities under a valid and official legal order.
